Refund and Returns Policy for BANGKOKSURE

Effective Date: February 24, 2025

At BANGKOKSURE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please read the details below to understand how to return or exchange your items.

1. Return Eligibility:

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 14 days of receiving your order.
  • The item must be unused, undamaged, and in its original packaging with all tags attached.
  • The item must not be a sale or clearance item, which is non-returnable.

2. How to Return or Exchange an Item:

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@bangkoksure.xyz within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return or exchange.
  2. Return Instructions: We will send you return instructions. Please securely pack the item(s) and include all original packaging and materials.
  3. Return Shipment: Once the return is authorized, ship the item(s) back to the provided address. Please keep the tracking number for your reference.
  4. Refund or Exchange: After receiving and inspecting the returned item(s), we will process your refund to the original payment method or proceed with the exchange. Refunds typically take 5-7 business days to reflect in your account.

3. Non-Returnable Items:

The following items are non-returnable:

  • Sale or clearance items.
  • Items that have been worn, used, or damaged.
  • Custom or personalized items (unless defective).

4. Refunds:

Once your return is processed and approved, we will issue a refund to the original payment method. Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping fees, unless the return is due to an error on our part (e.g., receiving the wrong or defective item).

5. Exchanges:

If you would like to exchange an item for a different size or style, please contact us within 14 days of receiving your order. Once we receive the returned item(s), we will ship the exchanged item(s) to you at no additional charge, provided the exchange item is in stock. If the item is unavailable, we will issue a refund instead.

6. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately at contact@bangkoksure.xyz. We will arrange for a return and send a replacement or issue a full refund, including any return shipping fees.

7. Shipping Costs:

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service for returns to ensure the item is safely returned.

8. How to Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

BANGKOKSURE
Email: contact@bangkoksure.xyz
Phone: 070 8378 9627
Website: https://bangkoksure.xyz/

Thank you for shopping with BANGKOKSURE. We strive to ensure that every product meets your expectations, and we are committed to providing excellent customer service for any issues you may encounter.